Frequently asked questions

A returned package generally results from an incomplete or incorrect address, failure to collect it from a pick-up point within the allotted time, or the carrier being unable to deliver the package to the recipient (absence, incorrect contact details, or refusal).

Reshipping fees
If the return is due to an input error or failure to collect, the reshipping fees are the responsibility of the customer. If the error comes from our service, reshipping is naturally free of charge.

How to proceed
• You notice the return before we contact you : send us a message immediately with your order number and the desired address correction. We will handle your case as soon as we receive the package for priority reshipment.

• We contact you : if we receive the package without hearing from you, we will contact you within 48 hours to verify the information and organize the reshipment.

The processing time is 3 to 5 business days from receipt of the package in our warehouses.

Of course, together we will find the best solution depending on the progress of your order.

If your order has not yet been shipped
Contact us immediately via chat or via the Contact form. We will cancel it without delay and at no cost to you so that you can place a new order with the correct item.

If your package is already on its way
First receive it, then write to us via this chat or via the Contact form. We will send you a return form to include with the product. It must reach us unopened, in its intact original packaging.

Return conditions
Return costs are your responsibility and the initial shipping costs are not refunded. Upon receipt and inspection of the item, we will proceed with the exchange or refund according to your preference.

Of course, together we will find the best solution depending on the progress of your order.

If your order has not yet been shipped
Contact us immediately via this chat or via the Contact form providing your order information. We will cancel it without delay and at no cost. The refund is made to your original payment method within 3 to 5 business days.

If your package is already on its way
First receive it, then contact us via this chat or via the Contact form. We will send you a return form to include with the product. It must reach us unopened, in its intact original packaging.

Return costs
As this is a cancellation after shipment, return costs are your responsibility and the initial shipping costs are not refunded. Upon receipt and inspection of the item, we will proceed with the full refund.

Exception - Error on our part
If your cancellation request follows an error on our part (non-compliant or defective product received), we cover all return costs. We will then send you a prepaid return form or reimburse the costs after receipt according to your preference.

We are sorry that your experience did not meet our standards. Your satisfaction is our priority, and we handle this type of incident as a priority.

Immediate procedure
Contact us via this chat or via the Contact form within 48 hours following receipt, specifying your order number. For optimized processing, please attach photos showing:
• The condition of the package if the packaging is damaged
• The product received and its reference
• The defect observed where applicable

Proposed solutions
According to your preference and availability, we proceed with:
• The immediate dispatch of the correct item with a prepaid return form for the incorrect item
• A full refund upon receipt of the returned product
• A credit added to your customer account

Return costs
As this is an error on our part (preparation or manufacturing defect), we naturally cover all return costs. We will send you a prepaid return form or reimburse the costs after receipt according to your preference.

Resolution time
Your case is handled within 24 to 48 business hours. The replacement or refund is carried out as soon as the return is validated at the warehouse.

Enter your promotional code in the dedicated field during the payment step to see the discount automatically applied to your cart.

On mobile, this field appears in two places for your convenience:
• At the top of the payment page, in your order summary
• At the bottom of the page, in the final summary, just before the confirmation button

Check before confirming
Make sure the discount has been deducted from the total amount before finalizing your payment. If you notice that the code has not been applied or encounter any other technical difficulty, contact us immediately via this chat or via the Contact form. We undertake to verify and apply the promotional offer as quickly as possible.

We offer secure payment solutions adapted to your location.

International and local bank cards
Visa, Mastercard, American Express, Carte Bleue and other national cards depending on your country of residence.

Mobile and digital payment
Revolut Pay (available for all countries)

Installment payment
• Klarna (payment in 3 installments free of charge): availability depends on your country of residence and the amount of your order. Check at the payment step whether the option is offered to you.

Local solutions by country

Belgium
• Bancontact
• KBC/CBC Payment Button
• Belfius Direct Net

Netherlands
• iDEAL
• iDEAL in 3 (payment in 3 installments)
• iDEAL Wero

Germany & Austria
• EPS (Electronic Payment Standard)

Poland
• Przelewy24

All transactions are processed via certified platforms to guarantee the protection of your banking data. Other local options may appear during checkout depending on your delivery country.

A payment refusal can have several causes: validation 3D Secure not confirmed within the required time limit, banking limit reached, insufficient funds, or card not activated for online purchases. Rest assured, no amount has been charged to your account.

Check your phone
The majority of refusals are linked to the security step 3D Secure. Check your banking app or your SMS notifications to validate the transaction in real time, then try your payment again.

Change payment method
If the problem persists, we invite you to use another card or an alternative solution available at checkout: Revolut Pay, iDEAL, Bancontact, EPS, Klarna, etc.

If you are still unsure
In rare cases, a technical incident may occur on our side. If, after checking your information and changing payment method, the refusal continues, contact us via this chat or the Contact form. We will review your case within 24 hours to identify any possible anomaly.

No, these two addresses can be different. You can absolutely place an order using your personal address for billing and have your parcel delivered to a different address.

Common cases
• Gifts : giving a perfume to a loved one or a colleague by having it delivered directly to their home
• Work address : receiving your order at the office rather than at your personal home
• Second home : shipping to your holiday location

Enhanced security
If the addresses differ significantly (different countries or distant localities), your bank may request an additional 3D Secure verification. This standard protection measure will be requested via your banking app.

Important
Make sure to always provide a full name and a valid phone number for the Delivery address to facilitate delivery by the carrier.

For any questions about changing your address after the order has been confirmed, contact us immediately via this chat or the Contact form.

Creating your Olfazeta account gives you access to your personal space: order history, real-time tracking, saved addresses and exclusive offers.

Two sign-up options:

• Via your email address — you will receive a one-time 6-digit code to confirm your registration
• Via your Google account in one click

→ Create my account

Where can I find the login page?

• On mobile — via the navigation menu
• On computer — via the account icon at the top right of the page

If you do not receive the code or confirmation email, check your Spam folder. If the problem persists, contact us.

Yes, creating an account is entirely optional. You can place an order as a guest by simply providing your email and delivery details.

What you receive without an account:

• A confirmation email with a summary of your order and your order number
• A clickable tracking link as soon as your order is shipped, directing you straight to the carrier's tracking page
• A link to activate your account afterwards if you wish to keep your order history

If needed, our Customer service can find your order using your email or name contact us with this information.

To benefit from order history, saved addresses, and exclusive offers, you can create your account at any time.

From your Customer account, you can update your personal information at any time.

Access your profile Log in to account.olfazeta.fr, click on your initials in the top right, then on Account information.

What you can change:

• First and last name — click the pencil icon in the Profile section
• Email address — can be changed in the same place, an email verification will be sent to you to confirm the change
• Delivery addresses — add, edit, or delete them from the Addresses section

For any changes that you are unable to make yourself, contact us with your email and order number.

Olfazeta uses a secure passwordless login system that is simpler and faster.

Log in Go to account.olfazeta.fr and choose your login method:

• By email — enter your email address, and you will receive a one-time 6-digit code valid for a few minutes
• Via Google — log in in one click with your Google account

Can't find your access? If you do not receive the code, check your Spam folder. If the problem persists or if you want to log in with a different email address, contact us and we will find your account using your email or name.

In accordance with the General Data Protection Regulation (GDPR), you have the Right to erasure of your personal data (Article 17).

To submit a deletion request: Go to our Contact form and specify in your message:

• Your email address associated with the account
• The subject of your request: account deletion and erasure of personal data

We process your request within a maximum period of 30 days in accordance with the regulations in force.

Data concerned Deletion includes your profile information, addresses, and account history. Certain data related to your orders may be retained to comply with our legal and accounting obligations.

To learn more about how your data is managed, please consult our Privacy policy.

In accordance with GDPR, you have several rights regarding your personal data collected by Olfazeta.

Your rights

• Right of access — obtain a copy of the personal data we hold about you
• Right of Rectification — correct inaccurate or incomplete data
• Right to erasure — request the deletion of your data (see How do I delete my account?)
• Right to object — object to the processing of your data for marketing purposes
• Right to Data portability — receive your data in a structured and readable format
• Right to restriction — request the temporary suspension of the processing of your data

Exercise your rights For any request, go to our Contact form specifying your email address and the nature of your request. We process your request within a maximum period of 30 days in accordance with the regulations in force.

For more details on how your data is managed, please consult our Privacy policy.

All the products we distribute are original Olfazeta creations, manufactured by Chogan Group S.p.A. (Registered office: Via Adriano Olivetti, 24 – 00131 Rome; Operational headquarters: Via A. Riccheo, 7 – 76121 Barletta (BT), Italy).

Our status and supply chain
• Authorized distributor : Aroma Logistics Co is an independent authorized distributor, official partner of the Chogan Group network
• Certified origin : Products sourced directly from the stock of the Chogan Group with full traceability (CPNP registered, e.g.: code 3204719 for reference 111)
• Sealed parcels : Each order placed with us is shipped in sealed and secure packaging. Any broken seal must be reported to us
• Guaranteed authenticity : We distribute only new and authentic products, never counterfeits or parallel imports, prepared from the logistical warehouses of the Chogan Group in Italy or France depending on your geographical area.

If you have any doubt about the authenticity of a product received, contact us immediately with photos of the packaging and the bottle. We review each case seriously.

To preserve the integrity of your Olfazeta fragrance and its olfactory richness throughout its optimal lifespan of 36 months (3 years), a few simple precautions are enough.

Ideal conditions
• Temperature : Between 15 and 20°C, away from temperature fluctuations (avoid the bathroom where humidity and heat alter the formula)
• Light : In the dark or away from direct light, ideally stored in its original packaging which filters UV rays
• Closure : Cap tightly screwed on after each use to avoid oxidation of the denatured alcohol

Optimal usage
For perfect diffusion of the 30% essence, spray a small amount on pulse points: the neck, behind the earlobes. You can also spray in front of you and step into the scented cloud.

The scented cream Olfazeta is developed in harmony with the same olfactory composition as the perfume in its collection. Applied to damp skin after showering, on the wrists, nape of the neck, and inner elbows, it creates a moisturizing film that fixes the fragrance and enhances its diffusion. The cream references are formulated for women's skin and are available only in the corresponding collections.

The shower gel Olfazeta shares the same olfactory signature as the perfume in its collection, with a concentration suited to rinsing. It is suitable for those seeking a more discreet and even olfactory presence over the entire body, without directly applying perfume. Used before the perfume, it lays a base that prolongs the lasting power of the sillage. In case of particular skin sensitivity, consult a healthcare professional before use.

The Discovery kit starter kits Olfazeta are a selection of fragrances in discovery format, designed to explore the range before committing to a full bottle. They are available in several versions depending on the number of samples included, from the Lite version to the complete version Olfazeta.

For those who wish to develop a business around perfumery, this is also the natural starting point. → Discover the starter kits

Yes, the Olfazeta range offers men's, women's and unisex fragrances, the latter being designed to be worn regardless of gender, both in the Luxury collection and Millesime.

Unisex perfumes also appear in the men's and women's selections, with certain compositions naturally crossing olfactory boundaries.

Explore our selections by gender: → Men's Perfumes → Women's Perfumes → Unisex Perfumes

Yes, several options are available to help you discover our fragrances before committing to a full bottle.

Individual samples (3ml) Available for purchase in our sample collection, they allow you to select precisely the references that interest you.

Discovery kit Our discovery case is available in two formats, presented in an elegant box available in several colors and special editions:

• 135-sample kit — ref. ADVANCEDKITF — almost the entire range
• 42-sample kit — ref. CAMP8 — essential selection

Ideal for alternating fragrances daily, experimenting with olfactory pairings, or exploring the range as a whole. The case is also the reference tool used by our resellers to present the range to their customers. If this use applies to you, contact us directly.

Complimentary samples with orders One or more samples are regularly included with your orders. This offer is continuously renewed but remains subject to stock availability; it cannot be guaranteed, either in terms of availability or the exact reference. In the event of a stockout, we prioritize a sample with a similar olfactory profile.

The Olfazeta range is available in two collections, both sharing the same concentration of 30% perfume extract; the difference lies in the olfactory positioning and the available formats.

Millesime Collection Inspired by the great classic and contemporary fragrances, the Millesime collection offers a wide choice of accessible references, available in several formats:

• 70ml bottle — from €35
• Refill 15ml — for pocket flask
• 3ml sample
• Shower gels
• Perfumed creams (women's references)

Luxury Collection Inspired by the most iconic creations of haute couture and niche perfumery, featuring rare references, signature sillage, and premium positioning. Available in:

• 50ml bottle — from €52
• Refill 15ml — for pocket flask
• 3ml sample
• Shower gels
• Perfumed creams (women's references)

In both cases, the concentration of perfume extract is identical; what changes is the olfactory universe and the raw materials used to achieve the signature of each fragrance.

Yes, the entire range of Olfazeta perfumes, shower gels and scented creams is formulated without ingredients of animal origin and is not tested on animals, in accordance with European regulations.

Certifications

• Vegan and Cruelty-Free
• CPNP — registration with the European Cosmetic Products Notification Portal
• Made in Italy — manufacturing in compliance with REACH standards (control of harmful substances)

Packaging

Perfume bottles are recyclable in accordance with the European sorting codes (07, 81, 96) indicated on each technical data sheet. Shower gels and creams, packaged without glass, follow the sorting instructions specific to their packaging materials.

To learn more about our overall environmental approach — raw materials, manufacturing and commitments — see our "Our brand" section in not

Perfume extract is the most concentrated and precious form of fragrance, offering an intense olfactory experience and exceptional longevity on the skin.

Olfactory concentration
At Olfazeta, our extracts contain 30% concentration in fragrant raw materials.

Comparison of concentrations
• Perfume extract : 30% (optimal longevity, pronounced sillage)
• Eau de Parfum (EdP) : 8% to 20%
• Eau de Toilette (EdT) : 4% to 8%

Use
This concentrated richness allows for sparing application: one or two drops are enough to release the full fragrance, which unfolds gradually throughout the day.

Olfazeta by Chogan places ethics at the heart of perfume creation. Our approach combines Italian expertise and environmental responsibility, validated by the certifications and precise instructions appearing on each technical sheet.

Our certified commitments
• Vegan and Cruelty-Free formulations: Free from animal-derived ingredients and not tested on animals, in accordance with European regulations
• CPNP: Registration with the European Cosmetic Products Notification Portal
• Manufacturing: Made in Italy in compliance with the strictest REACH standards (control of harmful substances)

Disposal and recycling
Our technical sheets detail the disposal instructions for each packaging component with precision, including sorting codes 07, 81 and 96 in accordance with the European directive on packaging waste. These pictograms facilitate selective sorting and optimal recycling in your country of residence.

This certified approach allows our customers to wear exceptional fragrances while respecting their personal commitment to the planet.

Olfazeta embodies a bold vision: that of exceptional perfumes born in Grasse, the world capital of perfumery, made accessible without compromise.

The excellence of perfumed terroir
Our fragrances are designed in Grasse, where generations of perfumers perpetuate a rare French expertise. Each composition brings together noble raw materials — precious essences and carefully selected absolutes — in formulations that respect olfactory purity.

A concentration that defies convention
With 30% essence concentration, our perfume extracts offer lasting power of 8 to 12 hours and an assertive sillage that evolves subtly throughout the day. An olfactory richness usually reserved for niche houses at prohibitive prices.

The mission: democratizing authentic luxury
We have eliminated superfluous intermediaries and excessive marketing costs to invest exclusively in the quality of the juice and the bottle. The result: a fragrance experience of olfactory haute couture, at an investment that honors the discerning enthusiast without sacrificing their budget.

A Olfazeta fragrance is not simply worn: it tells a story of craftsmanship from Grasse and modern exacting standards.

Olfazeta by Chogan is the niche perfumery line of the Italian group Chogan, created to democratize access to high-quality fragrances.

History and origin
Born within the Chogan Group, an Italian company founded on excellence in beauty and personal care products, Olfazeta quickly established itself as a reference in perfumery by offering perfume extracts at 30% concentration, an olfactory richness usually reserved for traditional luxury houses.

A philosophy: accessible luxury
The brand is based on a direct distribution model: by relying on a network of passionate advisors and distributors rather than heavy commercial infrastructures and traditional advertising, Olfazeta prioritizes investment in the quality of raw materials and craftsmanship. This virtuous approach makes it possible to offer fragrances with sophisticated accords, designed with noble essences, at a price that challenges market standards.

Certifications and commitments
Vegan formulations, cruelty-free, and compliant with European REACH standards, manufactured with the same requirements as the great houses of French perfumery.

Would you like to distribute or present the perfumes Olfazeta in a professional setting? Contact us via our contact form, selecting the category Reseller and specifying your project.

We will get back to you quickly to direct you to the solution suited to your situation.

If you acquired your starter kit Olfazeta to start your business, here is the procedure to follow:

1. Go to our contact page

2. Select the Reseller category

3. Enter your order number

We will get back to you shortly to assist you with the next steps in the process.